Open the correct account page
Use the LN7 navigation or this guide library to reach the current identity verification page. Avoid old bookmarks or copied links if the screen looks different from what your account shows.
LN7 PRACTICAL GUIDE
LN7 Identity Verification for Users in India
Use only the document types requested in the account screen and make sure every detail is readable.
This LN7 guide stays focused on identity verification, especially KYC preparation, PAN or Aadhaar details, name matching and review status. On a phone, read the current status first, then work through name, date of birth and document number exactly as shown on the accepted ID and whether glare, cropping or mismatched spelling is causing a review issue before changing anything unrelated.
18+ only. Availability and eligibility can vary by location.
FocusKyc preparation, pan or aadhaar details, name matching and review status.
Check firstName, date of birth and document number exactly as shown on the accepted ID.
KeepThe reference or status message shown after a document upload.
BEFORE YOU START
The practical starting point for identity verification
Use only the document types requested in the account screen and make sure every detail is readable.
LN7 account actions are easier to troubleshoot when the basic facts are written down first. In particular, review name, date of birth and document number exactly as shown on the accepted ID. Then make sure you understand whether glare, cropping or mismatched spelling is causing a review issue. Those two checks prevent many avoidable retries.
- Read the current identity verification status and any timer, limit or validation message attached to it.
- Confirm name, date of birth and document number exactly as shown on the accepted ID before you submit or retry the action.
- Review whether glare, cropping or mismatched spelling is causing a review issue if the first check looks correct but the result still does not move.
- Save the reference or status message shown after a document upload until the identity verification status reaches a clear final state.
INDIA CHECK
Where Indian users often lose time
For identity verification on an Indian mobile account, separate the account-side check from anything handled by your SIM, identity record or payment provider. Begin with name, date of birth and document number exactly as shown on the accepted ID; after that, verify whether glare, cropping or mismatched spelling is causing a review issue. That sequence makes it easier to tell whether the next step belongs inside LN7 or outside it.
That does not mean every identity verification question needs KYC or payment work. It means you should check the part actually mentioned by the status message. If the screen only asks for a profile update, do that first instead of changing unrelated settings.
Keep the details used for identity verification consistent while the status is being processed. If LN7 requests identity confirmation, match the spelling on the accepted document to the account. Keep the reference or status message shown after a document upload; it is more useful for a follow-up than changing several profile or payment fields at once.
STEP BY STEP
A five-step way to handle identity verification
Check the details on screen
Before tapping confirm, review name, date of birth and document number exactly as shown on the accepted ID. A mismatch here can make a normal rule look like a technical failure.
Make one change or request
Complete one identity verification action at a time. Keep the page open long enough to see whether LN7 returns a confirmation, status change or validation message.
Wait for the status to update
Do not repeat the same request every few seconds. Check whether glare, cropping or mismatched spelling is causing a review issue, refresh once, and allow the account status to catch up before submitting again.
Escalate with useful evidence
If the issue remains, contact support with the reference or status message shown after a document upload. Never send a password, OTP or full payment credential in a support message.
WHEN IT DOES NOT MATCH
Common identity verification problems and the next useful check
The option is missing
The identity verification control is not shown, or it is present but cannot be selected.
Recheck name, date of birth and document number exactly as shown on the accepted ID, then read any eligibility, timing or verification notice attached to the account.
The status is not moving
The identity verification request remains in the same state after a normal refresh.
Review whether glare, cropping or mismatched spelling is causing a review issue. Avoid duplicate submissions and keep the reference or status message shown after a document upload while the status is pending.
The result looks inconsistent
The identity verification result does not match the account history, balance or screen you expected.
Compare the before-and-after state, note the time and include the reference or status message shown after a document upload in one concise support request.
GOOD RECORDS HELP
Keep the details that explain what happened
For identity verification, the most useful record is usually the simplest one: the time, the account status, the exact message and the reference or status message shown after a document upload. This gives support enough context without exposing private credentials.
If identity verification changes a balance, reward, score or payment state, note the value before the action and again after the final status appears. Pair that comparison with the reference or status message shown after a document upload. A dated, topic-specific record gives support something concrete to trace instead of a vague report that the feature failed.
Do not send
- Passwords or one-time passwords.
- UPI PINs, card PINs or full card numbers.
- Unredacted identity documents through unofficial chat channels.
- Several duplicate tickets for the same issue.
COMMON QUESTIONS
Questions people usually ask
Start with the current account screen and verify name, date of birth and document number exactly as shown on the accepted ID. That usually explains whether you are looking at an eligibility rule, an account-review step or a genuine error.
One retry after checking the message is reasonable, but repeated submissions can make the history harder to read. Check whether glare, cropping or mismatched spelling is causing a review issue and wait for the status to settle first.
Send the error text, time, device or app version, and the reference or status message shown after a document upload. Do not share passwords, OTPs, PINs or full card credentials.